Yes, all quotes will include VAT and all other costs to do the job.

Yes, we can provide a packing service, if required please add this into the brief description box on during the quote process on the website.

The only extra charge would be for extra time on the day, the extra time charges will be displayed clearly to all customers prior to confirming a booking.

Yes, if you require packing boxes please add this information into the brief description box during the quote process on the website.

The job clock starts when the driver has parked and made contact with the person at the collection address and ends when the final item is inside the delivery address.

The best way to prepare is by having everything packed and ready to go for when your driver arrives, also label the boxes with room names so it helps the drivers speed when unloading the van.

Yes, You can call us by calling the number on the website.

Yes, Citi Van has the tools required for dismantling and re-assembly.

Yes, if your driver has to pay and display to park at a property the cost of parking will be requested from the customer, please check for any parking restrictions ahead of the bookings start time.

Yes, you will only see quotes on the website for the times we have availability.

When items are damaged all claims must be made within 24 hours of the bookings completion time.

In the unfortunate event of damage to an item please respond to your original confirmation by emailing clear images of the damage.

In the unfortunate event that your driver falls sick, Citi Van will reallocate your booking to another member of our team so we can honour your booking.

In the event you need to cancel or postpone your booking please contact Projex Man and Van urgently via the contact details either on the website or inside your text/email confirmations.

Yes, if you require a receipt please request this from your driver at the end of your booking or by responding to your email confirmation.

Yes, if you need a return journey you can book this in advance by contacting us directly or by discussing directly with your driver on the day, best to book in advance when possible.

In the event you need to amend your booking please contact Citi Van using the contact details located inside your text/email confirmations.

No, once your booking is confirmed we will arrive at the collection address at the date/time specified on your text and email confirmations.

Once your booking is confirmed you will receive a text and email confirmation confirming your bookings details.

Citi Van charges per flight of stairs, If you live on the first floor and there are two staircases to reach the property that would count as two flights of stairs.

Yes we are fully equipped to undertake any Man and Van related task.

If you need more time on the day this is not a problem as Citi Van provide a Pay as You Go Service so will stay until the job is finished.

Yes, your quote will include any costs to enter the Congestion and ULEZ zones.

If, your booking is time sensitive please add this information into the brief description box during the quote process so we can make the extra allowances needed to ensure a prompt arrival for you, in the event of any delay Citi Van will always contact you in advance and keep you updated with regular ETA’s.

No, providing the driver has access to the items you do not need to be present.

Yes, Citi Van is fully insured to transport your items with goods in transit insurance up to the value of £10.000 and public liability insurance up to the value of £5.000.000

Yes, but if the extra trips are not agreed within the original quote the extra trips would incur an extra charge for mileage and labour costs.

Yes, passengers are welcome to travel with the driver but a face mask will be required.


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